Carbine team is currently investigating and tracking the following issues:
- Players are unable to view Realm List/Enter Realms
- Players are seeing extremely long queue times
- Players cannot speak/do not have permissions to use chat channels
- Players are missing their entitlement items (Boom Boxes, Pre-Order bonuses etc)
- Players cannot create characters/have less character slots than intended
- Players unable to create characters due to no UI being loaded after entering a Realm.
- Some users are seeing an Error 15 message preventing login.
POSSIBLE FIX: We recommend using a hard line into your Router (if possible) rather than a WiFi connection to see if this resolves the issue - A new EN-PvP Realm (Ravenous) has been opened to help alleviate traffic
- Users are reporting their Reserved names are not available.
- Some users are reporting they are being bounced between NA and EU, receiving a “No Valid Game Account” message.
Update: We’re still investigating the issue with “No Valid Game Account”.
More info as we have it.